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Kangaroo scratch cards

Replacement of Kangaroo scratch cards with smart tickets - Update 28/07/14.

As part of our ongoing investment in Nottingham’s transport system, we’re now starting the roll out of the new smart Kangaroo day tickets. Please see the updated information below:

Business customers

We’re now rolling out the new smart day tickets to all business customers.

  • Purchasing – Business customers can purchase pre-encoded cards with either 1 or 10 days of Kangaroo travel encoded onto them.  There is a minimum order of 100 days (this can be made up of all 1 day, 10 day or a mix of cards) and all cards must be pre-ordered at least 2 working days in advance of collection by emailing [email protected].
  • Upgrading – Customers who have existing scratch cards can continue to use them until Sunday, 31st August. After this date they will no longer be valid for travel. Customers holding unused scratch cards may exchange them for smart alternatives from Monday, 4th August. Scratch cards will be swapped on a 1 for 1 basis for pre-encoded cards. Business customers wishing to exchange will need to email [email protected] at least 2 working days before the date they wish to make the exchange.

General public

  • Purchasing – Customers can purchase 10 day Kangaroo products from the Broadmarsh Travel Centre.  These can either be loaded onto an existing card or a new card can be issued free of charge. 1 day smart tickets are not currently available at our travel centres.
  • Upgrading – Customers who have existing scratch cards can continue to use them until Sunday, 31st August. After this date they will no longer be valid for travel. Customers holding unused scratch cards may exchange them for smart alternatives from Monday, 4th August. Scratch cards will be swapped on a 1 for 1 basis for pre-encoded cards.

If you have any further queries, please contact customer support on (0115) 876 2700

Frequently asked questions

How will the smart cards work?

The first time you touch on a bus, tram or train each day, 1 day is deducted from the balance of your card. You’re then free to use the card as many times as you like during that day (you need to touch on the vehicle or platform with your card each time you use it)

Do the days on a smartcard expire?

Any day products loaded onto your Citycard are valid for 2 years from the date they are loaded onto your card. If you’ve not used them within 2 years simply bring your card back and we’ll extend your remaining days.

Can I top up a smartcard once I’ve used the days on the card?

Yes, Citycards are reusable. You can top up your card with additional days or add a season ticket to your Citycard. You can have either day products or a season ticket on your Citycard, you can’t have both.

Where can I top up my Citycard?

At the moment you can only top up your Citycard at the Broadmarsh and Victoria Travel Centres (Victoria travel centre will be open from April 2014). We’ll be adding more locations throughout the next 12 months including online, on street kiosks and over 150  Payzone locations.

What’s a non-personalised Citycard?

A non personalised Citycard works the same as a standard Citycard, the only difference is that you don’t have to provide any personal information when you get your card. The downside is that the days on a non personalised card are not protected should the card be lost or stolen.