Citycard Cycle Mobile Phone Hire

To register your Mobile Phone for the hire scheme click the logo above (the registration site is operated by HourBike, our partner in the scheme).

Citycard Cycle Mobile Phone Hire scheme allows you to pick up and drop off a Citycard Cycle around the city centre, enabling you to use them for commuting or sight-seeing.

There are two parts to the scheme:

Firstly

Casual/Visitor Day Hire

All you need to do is call the phone number as advertised on the hire stand, that will be connected to an Automated Call Handling System (ACHS). The ACHS will ask you to type in the number of the bike and the location number, as displayed on the bike and the stand, the ACHS will check that the bike is registered as being at the stated location. If the bike number and location match the ACHS will take the hire payment via the phone key pad. Once payment has been cleared the system will SMS text the digital lock number to your phone. You  can then unlock the bike and ride off.
When you  have finished you can Off Hire/Return the bike to any location in the scheme, all you need to do is lock up the bike and Text “Return_BikeNo_to_Location No” this will terminate your hire period and the bike will be ready for the next customer.

Secondly

Commuter / Regular Hire

If you live in the city or are a regular visitor you may wish to hire a Citycard Cycle on a regular basis, if so you will be able to enjoy the first 30 minutes of every hire for FREE, after which it will be just £1.00 per hour.

In order to benefit from the 30 minutes FREE you will need to register your mobile phone online and add credit to your account. As long as you have £5.00 or more on your account the first 30 minutes will be free.

Once your mobile phone is registered all you will have to do to hire a bike is text
“Hire(Space)Bike No(space) Location No” 
e.g. To hire bike number 234 from location 12 you would text “Hire 234 12”

If the bike is registered to the location on the system and you have credit on your account the ACHS will text the lock combination to your mobile phone.

Once you have finished you can Off Hire/Return the bike to any location in the scheme, all you will need to do is lock up the bike and text “Return(space)BikeNo(space)Location No” this will terminate your hire period and the bike will be ready for the next customer.

e.g. To Return bike number 234 to location 8 you would text “Return 234 8”

The cost of the hire, if applicable, will be deducted from your account.

Hire Stand Locations are:

• Maid Marian Way / Friar Gate
• Market Square
• Maudsley Building NTU
• Victoria Centre Clock Tower
• Thurland Street
• Contempary Art Centre
• Royal Concert Hall
• Toll House Hill (Holiday Inn)
• Loxley House Trent Street

Mobile phone hire stand locations