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Lost your Citycard?

Don't worry! You can find out how to replace yours using our helpful guide below. Simply scroll until you see your Citycard to find out what you need to do.

Has your Citycard been stolen?

If your Citycard was stolen and you can provide a valid crime number your replacement fee will be waived. Please see the list below to find out how to replace your Citycard and inform a member of staff when you order your replacement.

Adult Citycard (aged 18 - 60 years old)

You can order a replacement Adult Citycard at any Nottingham City Council operated library or leisure centre. There will be a replacement fee of £3 and your new card will be posted out to you within 10 working days.

Citycard for under 18s

You can order a replacement Citycard 360 at the NCT Travel Centre in the Old Market Square. There is no fee for your replacement and your new card will be printed while you wait.

If you have an Under 11 Citycard, you can order a replacement at any Nottingham City Council operated library or leisure centre. There will be a replacement fee of £3 and your new card will be posted out to you within 10 working days.

Jobseekers, Schools and Colleges Citycards

If you've lost your Jobseekers, Scholar or College Citycard, please call the Broadmarsh Travel Centre on 0115 8761300.

Senior Citycard

You can order a replacement Senior Citycard at the Broadmarsh Travel Centre. There will be a replacement fee of £10 and your new card will be posted out to you within 10 working days. You can also order your replacement Citycard over the phone by contacting the Citycard Team on 0115 8762700. Please note you'll need a credit or debit card to do this.

Mobility Citycard

You can order a replacement Mobility Citycard at the Broadmarsh Travel Centre. There will be a replacement fee of £10 and your new card will be posted out to you within 10 working days. You can also order your replacement Citycard over the phone by contacting the Citycard Team on 0115 8762700. Please note you'll need a credit or debit card to do this.